Customer Happiness Agent

Linz | Customer Service | Full-time

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As a strong part of our amazing Customer Happiness team, you will act as an ambassador of our company and products, ensuring our millions of users are happy, engaged, and feel supported.

You’ll contribute by:

  • Providing individual customer support through efficient, friendly, and high-quality written responses
  • Helping our users with their inquiries about our online and mobile services
  • Communicating with our users from all over the world via e-mail in English and German
  • Closely monitoring and responding to app store reviews
  • Evaluating customer satisfaction through direct feedback from our users
  • Collaborating with our Product, CRM, Communication and Engineering teams by reporting technical issues and customer feedback

What makes you the right match:

  • Enthusiasm for the digital world, new technologies, as well as for health and fitness
  • Passion for people and delivering high-quality customer care
  • Familiarity with our adidas Running and adidas Training apps is a plus
  • Very good PC skills, familiarity with GSuite, and ideally fundamental knowledge of iOS and Android devices
  • Native speaker proficiency in German and excellent English skills (written as well as spoken)
  • Ability to plan and prioritize your workload while always keeping a pleasant tone with the users
  • Vaild work permit for Austria

 

Salary information

And here’s the fine print: Our salary range starts at EUR 30.100 gross per year. Your actual offer depends on your skillset and experience.

 

Your contact

Shona Mulligan  
Talent Scout
+43 660 661 60 69