CRM Manager - CRM Analyst

Linz or Vienna | Marketing | Full-time | COVID-19 remote

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As a strong member of our innovative CRM team, you will analyze customer data and make recommendations on optimizing high-quality campaigns and enhancing messaging journeys. You will be the bridge to our internal Data Analytics team. In order to fully maximize the engagement of our users and strengthen our relationship with them in a fast-paced environment, you’ll identify customer segments and build and maintain customer loyalty programs via a CRM software.

 

You’ll contribute by:

 

  • Clarifying and describing data requirements and enabling the team with actionable insights & reports
  • Writing basic SQL queries and educating peers to use data independently
  • Building charts, dashboards and data visualisations (Power BI) for CRM use cases/journeys
  • Implementing new capabilities by managing projects with multiple internal and external partners
  • Setting up, monitoring, and analyzing multi-channel marketing campaigns to boost user engagement
  • Working together with our development, content, and creative teams to launch batches as well as automated campaigns
  • Analyzing performance of campaigns, sharing lessons learned, and facilitating optimizations in collaboration with other teams
  • Looking out for new opportunities to improve our channels and drive innovation

 

What makes you the right match:

 

  • 5+ years of practical experience in CRM campaign management as well as with email and mobile messaging
  • Track record in analysing data for CRM
  • Advanced Excel and SQL skills and an affinity for analytics
  • Experience in project management; ideally in a digital environment
  • Experience with cloud-based analytics tools like Databricks or Power BI is a plus
  • Strong communication skills as well as a creative and user-oriented attitude
  • Proactive mindset with a passion for innovation and mobile/digital trends
  • Excellent English skills
  • Degree in Business Administration, (Digital) Marketing, Statistics, or a related field

 

Salary Information


And here’s the fine print: Our salary range starts at EUR 46,200 gross annually (based on a 38.5 hours working week). Your actual offer depends on your skill set and experience.


YOUR CONTACT

Bianca Tietz
Talent Scout
+43 660 661 60 69